Frequently Asked Questions

ORDERING

How long does it take to ship my order out?

How long do I have to review and approve the mock up?

Please refer to the listing to see whether a mock up will be provided. Customers have 24 hours to review the mock up and request any changes. If applicable, we’ll send an updated version. Up to two revisions are included. Additional revisions may incur a fee depending on the changes.

What happens if I don't review the mock up within 24 hours?

The mock up is considered approved and will move into production. Once production has started, no changes can be made without incurring a fee. The fee will depend on what stage of production we were notified and what the item is. The price of the fee will be provided at that time. 

What if I made a mistake when ordering?

Please contact us as soon as possible. If production has started, a fee will be incurred to correct the error. 

Can I cancel my order?

We offer cancellations within 24 hours. The refund amount is based on when the cancellation request was made. Please see below:

Request made before the mock up was shared with client - 100% of the order + shipping

Request made after the mock up was shared with client - 75% of the order + shipping

Request made during production - 25% of the order + shipping

Request made after production is complete - 0% of the order and only shipping will be refunded

Request made after the order has been shipped - 0% of the order and shipping

Do you offer rush orders?

Yes! If you need your order dispatched sooner than the current estimated processing time, it will be considered a rush order. Rush fees start at $10 and may be higher for large or complex projects.

Do you offer custom signs?

Yes, making custom signs for the home and events is our jam! Please contact us with your ideas and we'll be thrilled to see what magic we can make together.

 

SHIPPING

How long does shipping take?

Delivery time depends on the shipping method you choose. Check the estimates at checkout, which cover shipping time only. Production time is additional.

Do you ship to PO Boxes?

No, we do not ship to PO Boxes at this time. Orders placed with a PO Box as the shipping address will be cancelled and fully refunded. 

What if the tracking says "delivered", but I did not receive my package?

hey junie is not responsible for packages lost after a "delivered" status is shown on the tracking. Many times the package was placed at a neighbour's or a nontypical location around your house. Please be sure to check those places. 

Do you offer pick up?

Yes, we offer free pick up by appointment only. We are located across from Markville Mall in Markham, Ontario, Canada. The exact address will be provided once an order is placed. 

My item arrived damaged, what can I do?

We do our best to ensure every order is packaged safely. Occasionally, an item can be damaged during transportation. In that case, please contact us within 24 hours of delivery and include a picture of the damaged item and shipping box. A refund or replacement will be willed. Replacements will be dispatched with the shipping method that was chosen when the order was placed.